Terms and Conditions of Sale
1 These Terms
1.2 Please read these Terms carefully and make sure you understand them before you submit your order to us. These Terms provide you with information about us and the legal terms and conditions which apply to orders for Products placed through this website.
1.3 By placing an order for any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in them.
1.4 We may amend these Terms from time to time by posting a revised version on our site. Every time you order Products from us, the Terms in force at that time will apply to your Order. Please refer to our site before placing an Order to ensure you understand the Terms which apply to your Order.
2 Information about us
Renold Power Transmission Limited is the operator of this website www.velo.renold.com (our site). Renold Power Transmission Limited is a company registered in England and Wales under company number 182382 and our registered office at Trident 2, Trident Business Park, Styal Road, Wythenshawe, Manchester M22 5XB. Our VAT number is 145 1238 90.
3 Other terms and policies
3.2 Save where expressly stated otherwise, these Terms supersede all other terms and conditions we have previously used and apply exclusively to the sale of Products to you to the exclusion of any other terms that you may seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
4 Communications between us
4.1 You can contact us writing to us by email at firstname.lastname@example.org or by post at Team Velo, Renold Power Transmission Limited, Trident 2, Trident Business Park, Styal Road, Wythenshawe, M22 5XB.
4.2 If we have to contact you, we will do so by telephone or in writing, using the contact details you have provided to us.
4.3 When we refer in these Terms to “in writing” or “written”, this will include email.
4.4 The provisions of this section shall not apply to the service of any proceedings or other documents in any legal action.
5 Our contract with you
5.1 Our site is solely for the promotion of our Products in the United Kingdom. Unfortunately, we do not currently accept orders from or deliver to addresses outside the United Kingdom.
5.2 You must be at least 18 years old to order Products from us. We do not accept orders from persons under 18 years old.
5.3 To place an order for our Products (an Order), you must follow the checkout process on our site. Before submitting your Order, you will be asked to confirm your acceptance of these Terms. If you refuse to accept these Terms, you will not be able to place your Order.
5.4 By placing an Order with us, you are making us an offer to purchase the Products at the price displayed on our site or otherwise notified to you. All Orders are subject to our acceptance.
5.5 Our acceptance of your Order will take place only when we email you expressly confirming that your Order has been accepted. At this time, a contract will come into existence between you and us, which incorporates these Terms. We may acknowledge your Order after you have placed the Order with us, but please note that this does not mean your Order has been accepted.
5.6 If we are unable to accept your Order, we will inform you of this and will not charge you for the Order. This might be because (for example) a Product is out of stock, because we have identified an error in the price or description of a Product, because your payment method has been rejected or because we are unable to meet a delivery deadline you have requested. We will not take payment from you until your Order has been accepted.
5.7 We will assign an Order number to your Order and tell you what it is when we accept your Order. It will help us if you can tell us your Order number whenever you contact us about your Order.
5.8 Please contact us if you have not heard from us within three business days (excluding weekends and public holidays anywhere in the UK) of placing your Order or if you have any questions regarding the progress of your Order. Our contact details are set out in section 1 above.
6 Our Products
6.1 Any images, illustrations, descriptions and statements on our site and in our other advertising materials are for illustrative purposes only, to give you an approximate idea of our Products. The Products we deliver to you may vary slightly from those images and descriptions, in particular the colours of Products may vary depending on the resolution of the screen on your device and we may repackage our Products from time to time.
6.2 We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements and/or to implement minor technical adjustments and improvements. These changes will not affect the performance or overall suitability of a Product.
6.3 If we have to make any significant changes to any Product you have ordered, we will notify you and you may choose to continue with or cancel your Order in respect of the affected Product (see section 11 below).
7 Your rights to make changes
If you wish to make a change your Order please contact us as soon as possible. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of your Order and delivery date and anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead. If we cannot make the requested change or the consequences of making the change are unacceptable to you, you may want to cancel the contract (see section 11 below).
8.1 The prices of our Products are set out on our site and will be further brought to your attention during the Order process.
8.2 All prices are shown in pounds sterling. The price of a Product includes VAT. If the rate of VAT changes between the date of your Order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
8.3 We may change our prices from time to time. These changes will not affect the price of any Order you have already placed and that we have accepted (except where VAT has changed as per section 2).
8.4 We take all reasonable care to ensure that the prices of the Products on our site are correct at the time at which you place your Order. However, it is possible that, despite our reasonable efforts, some of the Products may be incorrectly priced. If we discover before dispatch of a Product that:
(a) the Product’s correct price at your Order date is less than the price we stated when you placed your Order, we will refund to you the difference between the amount paid by you and the correct price of the Product; and
(b) the Product’s correct price at your Order date is higher than the price stated on our Website when you placed your Order, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct higher price or cancelling your Order. We will not process your Order until we have your instructions.
If we accept and process your Order where such a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel your Order and our contract with you and refund you any sums you have paid. If you think the price you have been charged is incorrect, please contact us promptly to let us know.
9.1 We accept payment by Apple Pay, Mastercard Credit, Visa Credit, Visa Debit and Amex cards.
9.2 You must pay for the Products (including all applicable delivery charges), before we dispatch them to you. We will take payment for your Order before we dispatch the Products and as soon as we have accepted your Order.
10.1 Unless otherwise notified to you once we have accepted your Order, we will endeavour to despatch your Order within three business days (excluding weekends and public holidays anywhere in the UK).
10.2 All Products will be delivered using the courier service of our choice.
10.3 We will email you to confirm when your Order has been dispatched, the name of the courier service and the anticipated delivery date.
10.4 The cost of delivery to most addresses within mainland Britain will be included within the price of the Product. If our courier service imposes additional delivery charges for postage to your location, we will pass these on to you directly. These charges (if applicable) shall be notified to you during the Order process once you have selected your delivery address.
10.5 Any delivery dates provided to you shall be estimates only and time for delivery of the Products to you shall not be of the essence. We will deliver the Products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your Order.
10.6 If you have not received your Products by the estimated delivery date, please contact us to let us know immediately. If there is a problem with the delivery of your Products, we will provide you with a revised delivery date.
10.7 Section 15 below sets out what will happen if your Order is delayed by an event outside our control.
10.8 Please note that someone will need to sign for the delivery. If no one is available at your address to take delivery and sign for receipt, our courier will leave you a note informing you of how to rearrange delivery or (at the option of the courier) requesting you collect the Products from a local depot.
10.9 If after a failed delivery to you, you do not re-arrange delivery or collect your Products from the delivery depot where they are being held, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may cancel your Order and our contract with you and section 13 below will apply.
10.10 Delivery of your Order shall be complete when we deliver the Products to the delivery address you gave us and the Products will be your responsibility from that time.
10.11 You will own the Products once they have been delivered to your delivery address.
11 Your rights to cancel
11.1 Your rights to cancel an Order you have placed with us will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to cancel.
11.2 If what you have bought is faulty or mis-described you may have a legal right to cancel your Order (or to get the Product repaired or replaced or to get some or all of your money back). Please refer to section 12
11.3 For most products bought online you have a legal right to change your mind within 14 days of delivery (the cooling-off period) and receive a refund. This legal right to cancel, under the Consumer Contracts Regulations 2013, is explained in more detail in these Terms and further advice is available from your local Citizens' Advice Bureau or Trading Standards office.
11.4 If you are exercising your right to change your mind:
(a) we are permitted to reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount;
(b) the maximum refund for delivery costs will be the least expensive delivery method we offer to your delivery destination.
11.5 You are also entitled to cancel your Order if:
(a) we have told you about an upcoming change to the Product or these terms which you do not agree to (see section 3 above);
(b) we have told you about an error in the price or description of the Product you have ordered and you do not wish to proceed (see section 4(b) above); or
(c) there is a risk that supply of the Products may be significantly delayed because of events outside our control (see section 15 below).
11.6 To cancel an Order please let us know as soon as possible (and within 14 days of delivery if you have simply changed your mind). You can contact us by:
(a) emailing us at email@example.com; or
(b) writing to us at:
Renold Power Transmission Limited
Trident Business Park
Manchester M22 5XB
If you wish to, you may use a copy of the cancellation form annexed to these Terms. If you wish to email or write to us to cancel your Order, please include your name, address and Order number in your correspondence to help us identify your Order. Please also have your Order number to hand if you wish to cancel over the telephone.
11.7 If you cancel the contract for any reason after Products have been dispatched to you or you have received them, you must return them to us by posting them back to us at:
Renold Power Transmission Limited
Bredbury Park Industrial Estate
Stockport SK6 2QN
Please email customer services at firstname.lastname@example.org for a return label. If you are exercising your right to change your mind, please note you must inform us of this within 14 days of receiving the Order and you must post the Products back to us within 14 days of informing us you wish to cancel your Order. Otherwise, unless the Products are faulty, we cannot accept your return. Please retain evidence that you have sent the Product back to us in case it is lost before we receive it. We recommend using Royal Mail Special Delivery.
11.8 Subject to section 4 above and section 11.10 below, if you cancel your Order in accordance with this section, we will refund you the price you paid for the Products and any additional charges you have paid for delivery of the Products to you.
11.9 We will make such refunds as soon as possible. If you are exercising your right to change your mind, your refund will be made within 14 days from the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. We will process any refunds via your original payment method (ie the same credit or debit card you used to pay).
11.10 We will pay the costs of your return of the Products to us if:
(a) the Products are faulty or mis-described (as per section 12 below); or
(b) you are cancelling your Order because we have told you of an upcoming change to the Product or these Terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of your return of the Products to us.
12 Faulty Products
12.1 If you have any questions or complaints about a Product, please contact us. Our contact details are set out in section 1 above.
12.2 In addition to your legal rights set out in section 3 below, we offer a warranty on all Products for a period of 12 months from the date of delivery (Additional Warranty). The Additional Warranty does not affect or replace your legal rights set out in section 12.3. The Additional Warranty covers any faults or defects that arise within 12 months following delivery, subject to the below exclusions. If you wish to make a claim under the Additional Warranty, you must inform us within 12 months of the date of delivery of your Order. The Additional Warranty shall be invalidated (without affecting your statutory rights) if:
(a) the relevant Product has been used or installed on anything other than a single speed bicycle;
(b) the relevant Product has been used or installed on a bicycle that requires a shorter or longer chain set length than the relevant Product;
(c) the fault or defect has arisen as a result of fair wear and tear, wilful damage, negligence, or abnormal use; and/or
(d) the Product has been altered or repaired by you or a third party.
Upon notification of a valid claim under the Additional Warranty, we will offer you a repair or replacement of the Product. If we are unable to repair or replace the Product, we will offer you a full refund of the price paid for the relevant Product. You must return the Product to us in accordance with section 12.4 below to enable us to assess whether your claim under the Additional Warranty is valid and, if so, whether we are able to repair or replace the Product.
12.3 We are under a legal duty to supply Products that are in conformity with our contract with you. We have set out below a summary of your key legal rights in relation to the Products you have ordered. Nothing in these Terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please contact Citizens Advice or your local Trading Standards office.
The Consumer Rights Act 2015 says the Products we supply must be as described, fit for purpose and of satisfactory quality (the conditions). During the expected lifespan of the Product your legal rights entitle you to the following if the Product does not meet the conditions:
· you can get a full refund if the problem arises within 30 days of delivery; or
· we will try to repair or replace the Product if the problem arises within 6 months of delivery (or if it cannot be repaired or replaced, you are entitled to a full refund, in most cases); or
· if the problem arises within six years of delivery and the Product has not lasted a reasonable length of time, you may be entitled to some money back.
See also section 11.3 above.
12.4 If you wish to exercise your legal right to reject Products (because they are faulty or mis-described), or you wish to make a claim under the Additional Warranty, you must return the Products to us. We will pay the costs of postage. Please email customer services at email@example.com for a return label. Please retain evidence that you have sent the Product back to us in case it is lost before we receive it. We recommend using Royal Mail Special Delivery.
12.5 We will make any refunds for faulty Products as soon as possible upon receiving the faulty Product and confirming that a refund is due to you. We will process any refunds via your original payment method (ie the same credit or debit card you used to pay).
12.6 If we are providing you with a repair or replacement, we will pay the costs of delivery. We will endeavour to issue a replacement or make any repairs promptly once we have received the faulty Product and confirmed that a repair or replacement is required.
13 Our rights to cancel or suspend
13.1 We may cancel your Order and our contract with you at any time by writing to you at the postal and/or email address you have provided:
(a) if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products;
(b) if you do not, within a reasonable time, allow us or our appointed courier to deliver the Products to you; or
(c) in the circumstances set out in section 4.
13.2 If we cancel your Order pursuant to this section 13, we will refund any money you have paid in advance for the Products we have not provided, but if we are cancelling due to your fault, we may deduct or charge you for the net costs we incur in respect of the cancellation.
13.3 We may have to suspend or delay delivery of a Product to you to:
(a) deal with technical problems or make minor technical changes;
(b) update the Product to reflect changes in relevant laws and regulatory requirements;
(c) make changes to the Product as requested by you or notified by us to you in accordance with section 6; or
(d) if your payment method has not been accepted.
We will contact you to tell you we are suspending supply of your Order. If the suspension continues for a period of more than 30 days, either party shall be entitled to cancel the Order. We will refund any sums you have paid for Products you have not received.
14 Our liability to you
14.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
14.2 We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, we will have no liability to you for any indirect or consequential loss, loss of profit, loss of business, business interruption, or loss of business opportunity.
14.3 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) any matter for which we may not exclude or limit our liability under the Consumer Rights Act 2015 or the Consumer Protection Act 1987 or any other applicable law.
15 Events outside our control
15.1 In this section an event outside our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties (but not by our own staff), civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, failure of public or private telecommunications networks (excluding our own private networks), impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, or default or insolvency of our suppliers or sub-contractors.
15.2 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under our contract with you that is caused by an event outside our control.
15.3 If an event outside our control takes place that affects the performance of our obligations under our contract with you:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under our contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects our delivery of Products to you, we will arrange a new delivery date with you after the event outside our control is over.
15.4 You may cancel an Order affected by an event outside our control if there is a risk of substantial delay. To cancel an Order under this section 15 please contact us using the details set out in section 5. In any event, you have a legal right to cancel your Order if you change your mind at any time prior in the period between placing your Order and 14 days of delivery of the Order.
16 Intellectual property rights
All patents, copyright, design rights, trade marks and other intellectual property rights subsisting in and/or relating to the Products and our site and business are owned by us (or our licensors as applicable). You are only entitled to make personal use of the Products you have purchased in accordance with applicable laws. Any further use of our intellectual property rights is subject to our prior written permission.
17 Other important terms
17.1 Nothing in these Terms shall affect your rights as a consumer.
17.2 We may transfer our rights and obligations under these Terms to another organisation. We will inform you in writing via our website if this happens and we will ensure that the transfer will not affect your rights under our contract with you.
17.3 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
17.4 Our contract with you shall be binding upon you and us, and each of our respective personal representatives, successors and permitted assigns. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
17.5 Each of the sections of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections will remain in full force and effect.
17.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived or abandoned our rights against you and will not mean that you do not have to comply with those obligations and will not prevent us taking steps against you at a later date. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
17.7 These Terms, your Order and our contract with you are governed by English law and you can bring legal proceedings in respect of the Products in the courts of England and Wales. If you live in Scotland you can bring legal proceedings in respect of the Products in either the Scottish courts or the courts of England and Wales. If you live in Northern Ireland you can bring legal proceedings in respect of the Products in either the Northern Irish courts or the courts of England and Wales.
17.8 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not satisfied with how we have handled any complaint you have raised with us, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here.
1 November 2018
To RENOLD POWER TRANSMISSION LIMITED
Renold Power Transmission Limited
Trident Business Park
Manchester M22 5XB
I/We [*] hereby give notice that I/we [*] cancel my/our [*] contract of sale of the following products:
Ordered on [*]/received on [*]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
[*] Delete as appropriate.